So, the first thing you need to tell them is your Mediacom account number. ![]() This will help them identify you and know details about the package you use, etc. You can find the number on your Mediacom bill or the My Account online portal. In case you can’t find the account number, there is an alternative. You can tell the Mediacom customer service agent your registered phone number. ![]() They can track down your account through that as well. Then, the agent will verify who is calling before making any changes to the plan or billing. So, you will have to tell them the last 4 digits of your social security number. The agent might ask you other questions about your account as well. It can save the company and you from potential scams and fraud.Īll this is to make sure that it is indeed the account holder call. Moreover, new customers should also know the billing address of your home or office. This can help the agent identify whether the area has service availability or not.
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